Terms of Service

TERMS AND CONDITIONS

Heart And Harvest AU (ABN 58 206 564 962)

Before using our website, please read the Terms and Conditions thoroughly. By proceeding to browse and use any part of this website, you agree and accept to be bound by our Terms and Conditions.

We retain the authority to modify the content, material, and/or information on our website at any given time, and/or introduce new features or services to our website, all of which are also governed by the Terms and Conditions. We are not obliged to revise any information on our website. By agreeing, you accept that it is your responsibility to keep track of any updates on our website. These Terms and Conditions are binding for all users of our website

The information provided on this website, including its data, is intended for general informational purposes only. Any reliance on the content, material, and/or information found herein is at your own risk. We assume no liability or responsibility for the accuracy, performance, or suitability of the information presented.

By using this website, you acknowledge that the layout, content, design, graphics, and any images contained within are our property or have been acquired with permission, and may not be reproduced without prior written consent from Heart And Harvest AU.

While we strive to accurately represent the colors and images of our products, we cannot guarantee the exact display on your computer monitor.

You are prohibited from transmitting any viruses or malicious code and from using our products for illegal or unauthorized purposes. It is your responsibility to comply with all applicable laws, including copyright laws, when using our website or products.

This website may contain links to external websites for additional information, which are accessed at your own risk. We are not liable for any loss, damage, costs, or expenses resulting from the use of these external links.

For any questions regarding the Terms and Conditions, please contact us on our Contact Us page.

DISCLAIMER STATEMENT

At Heart And Harvest AU, we have received permission to provide products that are organic, natural, gentle, and non-irritating skincare products. However, we advise you to carefully consider the following disclaimer:

Information provided on our website, social media platforms, and through direct communication with us is intended for general informational purposes only and should not be construed as medical advice. Product details are not meant to diagnose, treat, cure, or prevent any diseases.

Feedback and testimonials regarding product effectiveness are based on the opinions of customers, staff, and family members, and should not replace professional medical care. Although many testimonials are positive, individual experiences may vary.

Heart And Harvest AU cannot be held responsible for any individual reactions to specific ingredients. It is essential to thoroughly read product labels and ingredient lists and to follow usage instructions diligently. If you have known allergies or sensitivities, avoid using products containing ingredients that may trigger a reaction. We recommend conducting an allergy patch test, especially if you have a history of skin reactions. It's advisable to perform the patch test on the leg or arm, rather than the face. Discontinue use if any adverse reactions occur.

Some of our products may contain nuts or traces of nuts. If you have a nut allergy or any concerns about your health condition, please consult a healthcare professional before using our products or if you have any questions.

TERMS OF PURCHASE

By making a purchase from us and/or accessing our website, you acknowledge that you have reviewed the Disclaimer Statement and consent to abide by these Terms and Conditions.

Heart And Harvest AU retains the right to rectify any errors in product availability, pricing, descriptions, shipping charges, or promotions on our website at any time without prior notification, and may cancel any orders affected by such errors (even after submission)

Product availability, pricing, and promotions are subject to change without prior notice, and we reserve the right to discontinue any product at our discretion. We are not liable to you or any other party for any consequences resulting from such modifications. We do not guarantee that the quality of any products, services, information, or other materials obtained through us will meet your expectations. Additionally, we reserve the right to refuse service to any individual for any reason.

Your provision of personal information through our store is governed by our Privacy Policy. You agree to furnish current, accurate, and complete purchase and account information for all transactions conducted at our store. It is your responsibility to promptly update your account and other information, including email addresses and credit card details, to ensure the completion of transactions and enable us to contact you as necessary.

PRICING

The prices displayed on the website are in Australian dollars unless stated otherwise. Kindly be aware that Heart And Harvest AU retains the authority to modify or revise prices without prior notification.
We hold no liability to you or any other party for the consequences of such adjustments.

PAYMENT

Heart And Harvest AU accepts payment via credit card, PayPal and AfterPay.

Payment is due in full prior to dispatch of goods.

ORDERS, SHIPPING & CANCELLATION

Upon your initial order placement, you will be prompted to create a customer username and password. By registering as a customer, you contribute to ensuring the swift and efficient dispatch of any subsequent orders you place.

Alternatively, you may opt to place an order as a guest without creating a customer account.

We bear no responsibility for products not received due to inaccuracies in the provided shipping address. Therefore, it is imperative to input the correct shipping address when placing an order.

Upon payment for your order, ownership and risk of the goods pass to you upon delivery to your specified delivery address.

Once payment is received and the order is submitted, no cancellations or modifications are permitted. Promo codes cannot be exchanged, combined, or altered once a transaction is completed on the website. It is the customer's responsibility to ensure the accuracy of their order, shipping details, and any entered discount codes before finalizing the order. Once an order is submitted online, changes cannot be accommodated. 

HANDLING & DELIVERY TIMES

For optimal freshness, Heart And Harvest AU provides handmade products. Consequently, depending on product availability, we strive to maintain handling times within 1-4 business days.

Orders shipped within Australia typically arrive within 2-7 business days after dispatch. However, delivery times may vary based on your location. Please refer to the Australia Post website to estimate delivery times. It's important to note that while these time frames serve as a guideline, we are not accountable for deliveries not received within this period. Lost items may be replaced at our discretion, assessed on a case-by-case basis.

During the checkout process, you have the option to select 'Express Post' for expedited delivery, incurring an additional cost.

International shipping costs will be calculated at checkout. Customers are responsible for any customs or import duties (including VAT and processing fees) imposed by their country of residence.

Please be aware that while Heart And Harvest AU endeavors to deliver goods to your nominated address within the specified time frame at the time of ordering, we are not liable for any losses incurred due to delays.

RETURNS & REFUND POLICY

At Heart And Harvest AU, we have great confidence in the exceptional quality of our products and aim for you to cherish them as much as we do.
Skincare Products: Prior to using any skincare items, we advise careful review of the product description and usage instructions on the label. However, should you find yourself unsatisfied with a product, please contact us within 7 days of receiving your order.

Heart And Harvest AU cannot be held accountable for individual reactions to specific ingredients. We urge thorough examination of our labels and ingredient lists, along with adherence to the provided usage guidelines. If you have known allergies or sensitivities, refrain from using ingredients that may trigger a reaction. It's advisable to conduct an allergy patch test, particularly if there is any uncertainty or history of skin reactions. We strongly recommend conducting a patch test on the leg or arm rather than the face. If any adverse reactions occur, discontinue use immediately.

Refunds are considered on a case-by-case basis. Refund requests must be submitted via email, and if eligible, the product(s) must be returned to our PO Box. Please note that the cost of return shipping is the responsibility of the buyer.

Faulty, damaged, or leaking products are refunded in the form of store credit. Personal care items such as cleansers, shampoos, creams, and washes cannot be returned or refunded due to hygiene reasons.
Returned products undergo thorough inspection before processing a refund, which may take up to 4 weeks. Again, the cost of return shipping is the responsibility of the purchaser.

FAULTY PRODUCT RETURNS

If Heart And Harvest AU determines that a product is faulty (defined as one that has arrived damaged to the customer), we will issue a refund for the value of the faulty product/s, including any associated postage costs. Customers must report the fault within 2 days of receiving the products.

CHANGE OF MIND RETURNS

For Skincare Products: Heart And Harvest AU is unable to accommodate product exchanges or returns in the event of a change of mind by the customer. Personal care products that have left our warehouse cannot be resold or reused for hygiene, safety, and stability reasons. We recommend that first-time customers opt for trial or travel-size products initially.

LIMITATION OF LIABILITY

Heart And Harvest AU, along with our team, affiliates, and partners, cannot be held responsible for any damages or losses incurred from your use of our services or products, whether direct or indirect. This includes but isn't limited to lost profits, revenue, data, or any similar losses. Even if we've been advised of the possibility of such damages, we're not liable. In places where limiting liability for certain damages isn't allowed by law, our liability will be limited to the maximum extent permitted.

ADDRESS ERRORS/AMENDMENTS

Our team strives to dispatch your parcels promptly, making amendments challenging at times. Please review the following options:

If you haven't received a shipping confirmation email yet, please fill out the form on our Contact Us page with the correct address. We'll try to amend it if possible.

If you've already received a shipping confirmation email, reach out to us as soon as possible. Address amendments may be feasible if your order hasn't entered transit yet, subject to a fee of $9.90.

If your item is already in transit, you can contact Australia Post directly to request an address change. However, parcels returned to sender due to an incorrect address will incur RTS and re-shipment fees.

PRODUCT ISSUES REPORT PROCEDURE:

Please fill out the form on our Contact Us page, specifying the issue in the subject line. Our customer service team will promptly reach out to you.