Privacy Policy

PRIVACY POLICY

At Heart And Harvest AU, we are dedicated to safeguarding your privacy in accordance with the National Privacy Act. This privacy policy is applicable to all users of Heart And Harvest AU and outlines our procedures for handling and utilizing any personal data gathered directly from you or through this website.

By supplying us with your personal information, you signify that you have reviewed, comprehended, and agreed to this Privacy Policy, thereby granting consent for the collection and utilization of the personal information you have provided.

Should you have inquiries or reservations about this policy, your initial step should be to contact us. While you are not obliged to furnish us with personal information, opting not to do so may impact your experience on this website or with any of the products offered herein. If you disagree with any aspect of our Privacy Policy, you must promptly exit this website.

COLLECTION AND USE OF PERSONAL INFORMATION

In order to optimize your experience on our website, we may need to request personal information from you to ensure the provision of the highest level of service. Correspondence related to sales, support, and accounts, including emails, may also be gathered and retained.

Heart And Harvest AU collects information directly from you or your organization through various channels such as telephone, email, mail, fax, or directly through our website. By furnishing this information, you authorize us to store such personal data via our website on databases that may be located overseas.

The following types of information may be collected on our website and utilized for the purposes outlined below:

  • Contact Information: This includes details like name, company, email address, phone numbers, and postal/shipping address.
  • Account Information: If you create an account, we will gather your username, password, and any other necessary information to manage and access your account.
  • Payment Information: Any payment-related details, such as credit card numbers or other payment account information, are collected directly by our payments processor and are not stored within Heart And Harvest AU.
  • Website Activity: We may collect data regarding your Internet Protocol (IP) address, cookies, and information about your browsing activity on our website.
  • Device and Browser Information: Technical details about the device or browser you utilize to access our website.
  • Customer Service Information: Any information you provide to our customer service team via telephone, email, mail, survey responses, or directly through our website and social media platforms.

WE USE THIS DATA TO:

  • Reach out to you via email or phone regarding your account or the services we offer, including customer support.
  • Dispatch the products you have purchased from us to your designated address.
  • Inform you about new products, services, or updates. (If you prefer not to receive these notifications, please contact us on our Contact Us page)
  • Communicate with you to address any issues related to processing your order and/or to enhance the quality of our services.
  • Safeguard against potential fraud and uphold our Terms and Conditions.
  • Disclose your information to third parties only if mandated by law or under circumstances permitted by the National Privacy Act.
  • Rest assured, we never have and never will sell, trade, or rent your personal information to any other parties.

STORAGE & SECURITY OF PERSONAL INFORMATION

We are dedicated to ensuring the security of the personal information you entrust to us. Any credit card details collected are encrypted, and transmitted solely for processing purposes and are not permanently stored in our system.

All other data collected from you may be stored on databases located overseas via our website. We retain personal information only for as long as necessary for its intended purpose or to comply with legal or document retention requirements.

While we strive to uphold the privacy of your personal information, we strongly advise you to maintain the utmost diligence in safeguarding your personal login details, such as your account username and password, when accessing our website.

We adhere to widely accepted industry standards to safeguard the confidentiality of the personal information you provide, both during transmission and upon receipt. Employees, associates, and contractors of Heart And Harvest AU are bound by this commitment to uphold the principles outlined in our Privacy Policy.

We have access to the information collected when you access and/or purchase products from our website. For further clarification or if you have any inquiries regarding the security of our website, please feel free to contact us on our Contact Us page. 

ACCESS AND CHANGES TO PERSONAL INFORMATION

Should your personal information undergo any changes, or if you no longer wish to utilize our services, you have the option to correct, update, delete, or deactivate it by accessing your account and selecting the relevant sub-sections under "My Account".

It is the customers responsibility to ensure that the personal information they provide to us is accurate, complete, and current.

If you have previously opted to subscribe to our mailing list for promotional emails but now wish to unsubscribe, you can request removal from any mailing lists by contacting us on our Contact Us page or by adjusting your account subscription settings.

THIRD PARTIES

Heart And Harvest AU may choose to engage third parties to offer essential services on our site or for our business operations, including delivering your products. We may share your information with these third parties as necessary for them to provide the service. Aside from this, or unless legally mandated, we will not share your personal information with any other parties. If we obtain your personal information from third parties, we will handle it in accordance with this Privacy Policy.

Please note that our website may contain links to other websites operated by entities not subject to the National Privacy Act, and their privacy policies may vary.

EXTERNAL LINKS

This privacy policy specifically applies to www.heartandharvestau.com and does not extend to links on our website leading to external entities.

CHANGES TO PRIVACY POLICY

We retain the right to revise or update this privacy policy as needed, therefore, we encourage you to check it periodically. Any alterations will adhere to the guidelines of the National Privacy Act. In the event of any modifications to this policy, we will notify you through this platform, via email, or by posting the changes as a notification on our website.